Refund Policy

Scope

This Refund Policy applies to digital subscriptions for the mentors.coach platform. We do not deliver any physical goods.

Subscriptions

• Monthly plans: charges are non-refundable, but you may cancel anytime. Access remains until the end of the current billing period.
• Annual plans: you may request a pro-rated refund within the first 30 days if you are not satisfied and have not used a scheduled 1:1 mentorship session. After 30 days, annual plans are non-refundable.

Mentorship Sessions

• Missed or late-canceled sessions (less than 24h before start) are not refundable.
• If a mentor does not attend, we will reschedule or offer a credit/refund for that session.

EU/UK Consumers

For EU/UK consumers, statutory rights may apply. If you request immediate access to digital services, you acknowledge that the 14-day withdrawal right may be affected once the service begins. We will reasonably honor applicable consumer protection laws in your jurisdiction.

How to Request a Refund

Contact hello@mentors.coach with your account email, purchase date, plan type, and reason. We typically respond within 2 business days.